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Emergencies in Quito

What should you know about healthcare and emergencies in Quito?

Emergency number

911

Police: 101. Ambulance: 131.

Updated July 2026 · Sources cited: expatexchange.com, safetywing.com

Good to Know

  • Dial 911 first in almost any emergency in Quito — it's the unified number that dispatches police, fire, and ambulance and is the number locals actually use day to day.
  • The old separate numbers (101 police, 102 fire, 131 ambulance/Red Cross) still work and are sometimes quoted in older guides, but 911 is the current, recommended primary number.
  • Public ambulances dispatched via 911 are free; if you instead call a private hospital's own ambulance directly, expect to be charged.
  • Save the ECU911 app before you need it — pre-loading your medical info (allergies, blood type) can speed things up if you're ever in an accident.
  • Emergency operators can generally handle calls in English, but having someone nearby who speaks Spanish (or using a translation app) can help if things get complicated.
  • Ecuador does not use a formal, government-certified trauma-level system (like Level I/II/III in the US) — hospitals that describe themselves as 'trauma centers' are self-designating based on capability, not an official government rating.
  • A 2021 study of Quito emergency departments found government-run EDs reported being over capacity far more often than private ones, and private hospitals were less likely to have 24/7 cardiac-emergency capability than public ones — so for serious trauma, a larger private hospital (Metropolitano, Vozandes, Axxis, de los Valles) is generally the safer bet for nomads, though public hospitals cannot refuse emergency care.
  • If you live in the Cumbayá/Tumbaco valley rather than central/northern Quito, Hospital de los Valles' Cumbayá campus is the closest major private ER; those based in La Carolina, La Mariscal or González Suárez are closer to Metropolitano, Vozandes, or Axxis.

Other Useful Lines

  • Report Violence Against Women (Helpline Referenced by UNHCR Ecuador)
    Number
    1800 335486 (DELITO), option 4
    Note
    Confidential reporting line.
  • Police Non-emergency / Tip Line
    Number
    1800-19-1101
    Note
    For reporting incidents like theft or suspicious activity when it isn't an active emergency.

Official Safety App

Cost
Free
Name
ECU911
Features
Lets users report emergencies directly from a smartphone, share GPS location automatically with dispatchers, and store pre-registered medical information (blood type, allergies, conditions) to speed up response.
Publisher
Servicio Integrado de Seguridad ECU 911 (reports to the Ecuadorian central government/Ministry of the Interior)
Note For Foreigners
The Google Play listing may require the device's Play Store account region to be set to Ecuador to download; the Apple App Store version is available without that restriction.

Platforms

  • Android
  • iOS

Service Specific Numbers

  • Police (Policía Nacional)
    Number
    101
    Note
    Legacy direct line to national police; 911 is the recommended primary number and routes to police automatically.
  • Fire (Cuerpo De Bomberos)
    Number
    102
    Note
    Legacy direct line to the fire brigade; 911 also routes fire calls.
  • Ambulance / Red Cross (Cruz Roja Ecuatoriana)
    Number
    131
    Note
    Direct line to the Ecuadorian Red Cross; 911 also dispatches ambulances via the public IESS/SNEM and Red Cross network.

Hospitals

  • Hospital Metropolitano
    Hours
    Emergency department open 24 hours a day, 365 days a year
    Address
    Av. Mariana de Jesús s/n y Nicolás Arteta, Quito (Bellavista/Iñaquito area, northern Quito)
    Trauma Level Designation
    No formal government trauma-level certification system exists in Ecuador. Hospital Metropolitano describes itself as the country's most comprehensive private hospital complex with a dedicated emergency area.
    Notes
    One of Quito's largest private hospitals. Its emergency area has 26 treatment cubicles, including cubicles for pediatric, adult, critical-care, gynecology, ophthalmology and trauma cases, plus a dedicated triage area and an emergency operating room.
  • Hospital Vozandes Quito
    Hours
    Emergency department open 24 hours a day, 365 days a year
    Address
    Villalengua area, Iñaquito district, northern Quito (exact street address could not be independently confirmed at the time of research — verify current address directly with the hospital before relying on it)
    Trauma Level Designation
    No formal government trauma-level certification system exists in Ecuador. The hospital self-describes as one of the leading trauma-care referral centers in the city.
    Notes
    Has dedicated 24/7 pediatric emergency staff in addition to adult emergency care, and states it handles cases ranging from low to very high complexity.
  • Axxis Hospital De Especialidades
    Hours
    Emergency department open 24 hours a day, 365 days a year
    Address
    Av. 10 de Agosto N39-155 y Diguja, Quito
    Trauma Level Designation
    No formal government trauma-level certification system exists in Ecuador. Axxis operates a general 24/7 emergency unit with dedicated pediatric cubicles.
    Notes
    Private specialty hospital in northern Quito with cardiology, general surgery, gynecology/obstetrics and traumatology/orthopedics services alongside its emergency unit.
  • Hospital De Los Valles
    Hours
    Emergency department states 24-hour emergency-medicine physician coverage with a triage system
    Address
    Main campus: Av. Interoceánica Km 12.5, Cumbayá (Quito valley, ~25–35 min from the historic/central Quito area). Secondary location: Quito Norte, C.C. El Bosque, northern Quito
    Trauma Level Designation
    No formal government trauma-level certification system exists in Ecuador.
    Notes
    Popular with expats living in the Cumbayá/Tumbaco valley, which is itself a common nomad/expat residential area, though the main campus is well outside Quito's historic center.

Healthcare

Overview
Quito has well-developed healthcare infrastructure with multiple private and public facilities accessible to nomads.
Emergency Contact
Call 911 for ambulance services; ambulances generally reliable and can be called through insurance providers.
Language And Communication
Most hospitals and clinics in Quito offer bilingual staff with doctors trained internationally. Some English-speaking doctors available in private clinics, but language can present challenges in public sector. Translation services or Spanish speaker recommended.

Public Healthcare

System
IESS (Instituto Ecuatoriano de Seguridad Social) provides government-run affordable coverage; expats with residency can enroll. Voluntary affiliation for self-employed/non-employed costs approximately 95 USD per month per couple and covers doctor visits, hospitalizations, surgeries, prescription medications.
Accessibility
Free or low-cost for citizens; foreigners may be required to pay for certain services. Public facilities functional for emergencies and routine care but longer wait times for specialist services.

Private Healthcare

Cost Structure
Generally affordable compared to US; prescriptions often half or less of US prices. Out-of-pocket private visit estimates range from 35-50 USD.
Emergency Services
Private hospitals require admission guarantee (signed credit card) before admission; may deny admission without valid payment method unless critical condition. Private emergency room typically costs approximately 100 USD without insurance.
Quality And Accessibility
High-quality private hospitals and clinics concentrated in Quito with English-speaking doctors available, accredited facilities, and modern equipment. Shorter wait times than public system.

Major Facilities

  • Hospital Metropolitano
    Neighborhood
    San Jose
    Specialists Available
    Yes
    English Speaking Staff
    Limited but staff make effort to assist

Calling Notes

Calling Notes

  • 911 works from any phone, including foreign mobile phones without a local SIM, and does not require Ecuador's +593 country code when dialing from inside the country.
  • Operators are generally able to assist in English and other languages in addition to Spanish, though Spanish is the primary working language.
  • Give your exact location first (street, building, nearby landmark) since this is treated as the most critical piece of information by dispatchers.
  • Making a false or prank emergency call is a punishable offense in Ecuador (penalties can include fines or up to 30 days in jail).

Universal Emergency Number

Number
911
Description
Ecuador operates a single, unified emergency line covering police, fire, and ambulance services nationwide, including Quito, administered through the ECU911 platform. Quito was one of the first two cities (along with Guayaquil) to get an ECU911 center when the system launched.

Pharmacies

Availability
Widespread throughout Quito; pharmacies typically present every couple of blocks in urban areas. Well-stocked with broad range of medications.
Operating Hours
Many pharmacies open 24/7; rotating system of farmacias de turno (duty pharmacies) ensures at least one outlet open overnight in major cities. Directory of duty pharmacy available by asking any pharmacy or pharmacist.
Language Barrier
Pharmacists in larger urban centers may have conversational English but cannot be assumed. Basic Spanish health/medication vocabulary essential. Some pharmacy chains have English-speaking staff, especially those near expat areas.
Quality And Safety
Pharmacies regulated; purchase from reputable chains. Major chains include Fybeca (most comprehensive inventory but 40% higher prices than competitors), with online ordering and home delivery available from larger chains.
OTC Medication Access
Most prescription medications available in US are available over-the-counter in Ecuador without prescription; pharmacists will dispense upon request. Cost typically half or less of US prices.
Common OTC Medications
Antibiotics (amoxicillin, azithromycin, ciprofloxacin), blood pressure meds (losartan, amlodipine, enalapril), cholesterol meds (atorvastatin, simvastatin), diabetes meds (metformin), muscle relaxants available without prescription.
Compounding Pharmacies
Farmacias magistrales exist in Quito around Hospital Metropolitano area; can prepare custom formulations, topical creams, non-standard dosages. Wait time 1-3 days, cost 10-40 USD depending on formulation.
Side Effects And Interactions
Ask pharmacist about interactions ('Hay alguna interacción?'). Ecuadorian pharmacists trained to check for drug interactions. Antibiotic resistance growing problem due to overuse—use appropriately, not for every cold/cough.
Medication Regulation Differences
Ecuador's controlled substance laws narrower than US; majority of drugs requiring US prescription available OTC. However, ADHD medications (methylphenidate, amphetamine salts) classified as controlled and difficult to obtain—limited stock, few prescribers. Some medications difficult to source: strong pain medications restricted, some estrogen formulations unavailable.
Purchasing Notes
Pharmacist will dispense quantity you request rather than full package, so you pay per pill/unit rather than per box. Bring Spanish names of medications (generic, not brand). Use ARCSA sanitary registry or contact local doctors/pharmacists to verify specific drug availability before relocating.
AI-generated estimateData refreshed July 2026

These are the sources cited in this emergencies research for this city. Individual figures may not each trace to one of them.

  1. 1.expatexchange.com
  2. 2.safetywing.com
  3. 3.ecuaassist.com
  4. 4.escapeartist.com
  5. 5.amyprisco.com
  6. 6.pacificprime.com
  7. 7.myecuadorvisa.com
  8. 8.esim.holafly.com
  9. 9.expatsecuador.com
  10. 10.expatfocus.com
  11. 11.cuencalawyer.com
  12. 12.visa-to-travel.com
  13. 13.expat.com
  14. 14.nomading.world
  15. 15.storyteller.travel
  16. 16.expatfocus.com
  17. 17.expatecuador.com
  18. 18.expatfocus.com
  19. 19.expatexchange.com
  20. 20.yapatree.com
  21. 21.ecuaassist.com
  22. 22.ecuadorabroad.com
  23. 23.expatexchange.com
  24. 24.ceicdata.com

Data last updated July 2026 · Verify anything important.