What should you know about healthcare and emergencies in Quito?
Emergency number
911
Police: 101. Ambulance: 131.
Updated July 2026 · Sources cited: expatexchange.com, safetywing.com
Good to know
Good to Know
- Dial 911 first in almost any emergency in Quito — it's the unified number that dispatches police, fire, and ambulance and is the number locals actually use day to day.
- The old separate numbers (101 police, 102 fire, 131 ambulance/Red Cross) still work and are sometimes quoted in older guides, but 911 is the current, recommended primary number.
- Public ambulances dispatched via 911 are free; if you instead call a private hospital's own ambulance directly, expect to be charged.
- Save the ECU911 app before you need it — pre-loading your medical info (allergies, blood type) can speed things up if you're ever in an accident.
- Emergency operators can generally handle calls in English, but having someone nearby who speaks Spanish (or using a translation app) can help if things get complicated.
- Ecuador does not use a formal, government-certified trauma-level system (like Level I/II/III in the US) — hospitals that describe themselves as 'trauma centers' are self-designating based on capability, not an official government rating.
- A 2021 study of Quito emergency departments found government-run EDs reported being over capacity far more often than private ones, and private hospitals were less likely to have 24/7 cardiac-emergency capability than public ones — so for serious trauma, a larger private hospital (Metropolitano, Vozandes, Axxis, de los Valles) is generally the safer bet for nomads, though public hospitals cannot refuse emergency care.
- If you live in the Cumbayá/Tumbaco valley rather than central/northern Quito, Hospital de los Valles' Cumbayá campus is the closest major private ER; those based in La Carolina, La Mariscal or González Suárez are closer to Metropolitano, Vozandes, or Axxis.
Other Useful Lines
Report Violence Against Women (Helpline Referenced by UNHCR Ecuador)
- Number
- 1800 335486 (DELITO), option 4
- Note
- Confidential reporting line.
Police Non-emergency / Tip Line
- Number
- 1800-19-1101
- Note
- For reporting incidents like theft or suspicious activity when it isn't an active emergency.
Official Safety App
- Cost
- Free
- Name
- ECU911
- Features
- Lets users report emergencies directly from a smartphone, share GPS location automatically with dispatchers, and store pre-registered medical information (blood type, allergies, conditions) to speed up response.
- Publisher
- Servicio Integrado de Seguridad ECU 911 (reports to the Ecuadorian central government/Ministry of the Interior)
- Note For Foreigners
- The Google Play listing may require the device's Play Store account region to be set to Ecuador to download; the Apple App Store version is available without that restriction.
Platforms
- Android
- iOS
Service Specific Numbers
Police (Policía Nacional)
- Number
- 101
- Note
- Legacy direct line to national police; 911 is the recommended primary number and routes to police automatically.
Fire (Cuerpo De Bomberos)
- Number
- 102
- Note
- Legacy direct line to the fire brigade; 911 also routes fire calls.
Ambulance / Red Cross (Cruz Roja Ecuatoriana)
- Number
- 131
- Note
- Direct line to the Ecuadorian Red Cross; 911 also dispatches ambulances via the public IESS/SNEM and Red Cross network.
Hospitals
Hospital Metropolitano
- Hours
- Emergency department open 24 hours a day, 365 days a year
- Address
- Av. Mariana de Jesús s/n y Nicolás Arteta, Quito (Bellavista/Iñaquito area, northern Quito)
- Trauma Level Designation
- No formal government trauma-level certification system exists in Ecuador. Hospital Metropolitano describes itself as the country's most comprehensive private hospital complex with a dedicated emergency area.
- Notes
- One of Quito's largest private hospitals. Its emergency area has 26 treatment cubicles, including cubicles for pediatric, adult, critical-care, gynecology, ophthalmology and trauma cases, plus a dedicated triage area and an emergency operating room.
Hospital Vozandes Quito
- Hours
- Emergency department open 24 hours a day, 365 days a year
- Address
- Villalengua area, Iñaquito district, northern Quito (exact street address could not be independently confirmed at the time of research — verify current address directly with the hospital before relying on it)
- Trauma Level Designation
- No formal government trauma-level certification system exists in Ecuador. The hospital self-describes as one of the leading trauma-care referral centers in the city.
- Notes
- Has dedicated 24/7 pediatric emergency staff in addition to adult emergency care, and states it handles cases ranging from low to very high complexity.
Axxis Hospital De Especialidades
- Hours
- Emergency department open 24 hours a day, 365 days a year
- Address
- Av. 10 de Agosto N39-155 y Diguja, Quito
- Trauma Level Designation
- No formal government trauma-level certification system exists in Ecuador. Axxis operates a general 24/7 emergency unit with dedicated pediatric cubicles.
- Notes
- Private specialty hospital in northern Quito with cardiology, general surgery, gynecology/obstetrics and traumatology/orthopedics services alongside its emergency unit.
Hospital De Los Valles
- Hours
- Emergency department states 24-hour emergency-medicine physician coverage with a triage system
- Address
- Main campus: Av. Interoceánica Km 12.5, Cumbayá (Quito valley, ~25–35 min from the historic/central Quito area). Secondary location: Quito Norte, C.C. El Bosque, northern Quito
- Trauma Level Designation
- No formal government trauma-level certification system exists in Ecuador.
- Notes
- Popular with expats living in the Cumbayá/Tumbaco valley, which is itself a common nomad/expat residential area, though the main campus is well outside Quito's historic center.
Healthcare
- Overview
- Quito has well-developed healthcare infrastructure with multiple private and public facilities accessible to nomads.
- Emergency Contact
- Call 911 for ambulance services; ambulances generally reliable and can be called through insurance providers.
- Language And Communication
- Most hospitals and clinics in Quito offer bilingual staff with doctors trained internationally. Some English-speaking doctors available in private clinics, but language can present challenges in public sector. Translation services or Spanish speaker recommended.
Public Healthcare
- System
- IESS (Instituto Ecuatoriano de Seguridad Social) provides government-run affordable coverage; expats with residency can enroll. Voluntary affiliation for self-employed/non-employed costs approximately 95 USD per month per couple and covers doctor visits, hospitalizations, surgeries, prescription medications.
- Accessibility
- Free or low-cost for citizens; foreigners may be required to pay for certain services. Public facilities functional for emergencies and routine care but longer wait times for specialist services.
Private Healthcare
- Cost Structure
- Generally affordable compared to US; prescriptions often half or less of US prices. Out-of-pocket private visit estimates range from 35-50 USD.
- Emergency Services
- Private hospitals require admission guarantee (signed credit card) before admission; may deny admission without valid payment method unless critical condition. Private emergency room typically costs approximately 100 USD without insurance.
- Quality And Accessibility
- High-quality private hospitals and clinics concentrated in Quito with English-speaking doctors available, accredited facilities, and modern equipment. Shorter wait times than public system.
Major Facilities
Hospital Metropolitano
- Neighborhood
- San Jose
- Specialists Available
- Yes
- English Speaking Staff
- Limited but staff make effort to assist
Calling Notes
Calling Notes
- 911 works from any phone, including foreign mobile phones without a local SIM, and does not require Ecuador's +593 country code when dialing from inside the country.
- Operators are generally able to assist in English and other languages in addition to Spanish, though Spanish is the primary working language.
- Give your exact location first (street, building, nearby landmark) since this is treated as the most critical piece of information by dispatchers.
- Making a false or prank emergency call is a punishable offense in Ecuador (penalties can include fines or up to 30 days in jail).
Universal Emergency Number
- Number
- 911
- Description
- Ecuador operates a single, unified emergency line covering police, fire, and ambulance services nationwide, including Quito, administered through the ECU911 platform. Quito was one of the first two cities (along with Guayaquil) to get an ECU911 center when the system launched.
Pharmacies
- Availability
- Widespread throughout Quito; pharmacies typically present every couple of blocks in urban areas. Well-stocked with broad range of medications.
- Operating Hours
- Many pharmacies open 24/7; rotating system of farmacias de turno (duty pharmacies) ensures at least one outlet open overnight in major cities. Directory of duty pharmacy available by asking any pharmacy or pharmacist.
- Language Barrier
- Pharmacists in larger urban centers may have conversational English but cannot be assumed. Basic Spanish health/medication vocabulary essential. Some pharmacy chains have English-speaking staff, especially those near expat areas.
- Quality And Safety
- Pharmacies regulated; purchase from reputable chains. Major chains include Fybeca (most comprehensive inventory but 40% higher prices than competitors), with online ordering and home delivery available from larger chains.
- OTC Medication Access
- Most prescription medications available in US are available over-the-counter in Ecuador without prescription; pharmacists will dispense upon request. Cost typically half or less of US prices.
- Common OTC Medications
- Antibiotics (amoxicillin, azithromycin, ciprofloxacin), blood pressure meds (losartan, amlodipine, enalapril), cholesterol meds (atorvastatin, simvastatin), diabetes meds (metformin), muscle relaxants available without prescription.
- Compounding Pharmacies
- Farmacias magistrales exist in Quito around Hospital Metropolitano area; can prepare custom formulations, topical creams, non-standard dosages. Wait time 1-3 days, cost 10-40 USD depending on formulation.
- Side Effects And Interactions
- Ask pharmacist about interactions ('Hay alguna interacción?'). Ecuadorian pharmacists trained to check for drug interactions. Antibiotic resistance growing problem due to overuse—use appropriately, not for every cold/cough.
- Medication Regulation Differences
- Ecuador's controlled substance laws narrower than US; majority of drugs requiring US prescription available OTC. However, ADHD medications (methylphenidate, amphetamine salts) classified as controlled and difficult to obtain—limited stock, few prescribers. Some medications difficult to source: strong pain medications restricted, some estrogen formulations unavailable.
- Purchasing Notes
- Pharmacist will dispense quantity you request rather than full package, so you pay per pill/unit rather than per box. Bring Spanish names of medications (generic, not brand). Use ARCSA sanitary registry or contact local doctors/pharmacists to verify specific drug availability before relocating.
AI-generated estimateData refreshed July 2026
Sources cited for this category
These are the sources cited in this emergencies research for this city. Individual figures may not each trace to one of them.
- 1.expatexchange.com
- 2.safetywing.com
- 3.ecuaassist.com
- 4.escapeartist.com
- 5.amyprisco.com
- 6.pacificprime.com
- 7.myecuadorvisa.com
- 8.esim.holafly.com
- 9.expatsecuador.com
- 10.expatfocus.com
- 11.cuencalawyer.com
- 12.visa-to-travel.com
- 13.expat.com
- 14.nomading.world
- 15.storyteller.travel
- 16.expatfocus.com
- 17.expatecuador.com
- 18.expatfocus.com
- 19.expatexchange.com
- 20.yapatree.com
- 21.ecuaassist.com
- 22.ecuadorabroad.com
- 23.expatexchange.com
- 24.ceicdata.com
More About Quito
Data last updated July 2026 · Verify anything important.