What should you know about healthcare and emergencies in Madrid?
Emergency number
112
Police: 091. Ambulance: 061.
Updated July 2026 · Sources cited: idealista.com, spaineasy.com
Good to know
Good to Know
- Save 112 as your primary emergency contact in Madrid — it works even with a foreign SIM, no credit, or a locked phone, and English-speaking operators are available.
- It's not 911 in Spain — dialing 911 will not connect you to emergency services; use 112.
- AlertCops is worth installing before you need it: registration and location permissions take a minute to set up, which you don't want to be doing during an actual emergency.
- For simple noise complaints, disputes, or non-urgent issues, use 092 (Local Police) rather than tying up the 112 line.
- For any life-threatening emergency (ambulance, fire, police), call 112 — it's toll-free, works 24/7, and has interpreting services covering around 80 languages.
- Spain does not use the US-style 'Level I-IV' trauma center system, so hospitals are not officially ranked that way — the public hospitals listed here (La Paz, Ramón y Cajal, Gregorio Marañón) are simply the largest, most complex public referral centers for serious trauma in Madrid.
- EU citizens with a European Health Insurance Card (EHIC) can get emergency care at public hospitals under the same terms as Spanish residents; without it, you may be charged directly, so travel insurance is strongly advised for non-EU nomads.
- The two biggest, most capable public trauma hospitals (La Paz and Ramón y Cajal) are both in northern Madrid, further from the central nomad-friendly neighborhoods — for a true emergency, calling 112 and letting an ambulance route you appropriately is safer than trying to pick a hospital yourself.
- Private hospitals (like Vithas La Milagrosa) offer faster-moving, English-friendlier emergency care but require payment or insurance verification, so keep your insurance details or a card handy.
Fire
Madrid Fire Brigade (Bomberos)
- Number
- 080
- Notes
- Madrid has its own municipal fire brigade, separate from the national 112 dispatch.
Police
National Police (Policía Nacional)
- Number
- 091
- Notes
- Handles national security, organized crime, and urban public safety.
Local Police Madrid (Policía Municipal)
- Number
- 092
- Notes
- Handles local traffic, public order, and municipal issues within Madrid city.
Guardia Civil
- Number
- 062
- Notes
- Primarily covers rural areas, motorways, and environmental/wildlife protection (SEPRONA); less relevant within central Madrid.
Report a Crime by Phone (Denuncia) in English
- Number
- 902 102 112
Ambulance Medical
SUMMA 112 / Medical Emergencies
- Number
- 061
- Notes
- Historic dedicated medical emergency number, staffed 24/7 by doctors and nurses; calls to 112 for medical issues are also routed here. In Madrid, medical emergency dispatch operates under SUMMA 112.
Official Safety Apps
AlertCops
- Publisher
- Spanish Ministry of the Interior (Secretaría de Estado de Seguridad)
- Availability
- Free, available on iOS and Android, usable throughout Spain including Madrid, with an interface available in English, French, German, and Italian among other languages.
- Key Features
- Includes an SOS button, silent/discreet alert options, real-time location sharing with trusted contacts or authorities, a chat function with live translation in over 100 languages, a 'Guardian' location-sharing mode for events or travel, and a simulated call feature for personal safety.
- Description
- The official national safety app connecting users directly with the National Police and Guardia Civil for reporting crimes, harassment, theft, hate crimes, and other incidents without needing to place a phone call.
Other Useful Numbers
Women's Helpline (Gender Violence)
- Number
- 016
- Notes
- Free, confidential, and does not appear on phone bills.
Deaf/hard-of-hearing/speech-impaired SMS Emergency Line
- Number
- 679 436 200
- Notes
- Monitored 24 hours a day for text-based emergency contact.
Anti-terrorism Hotline
- Number
- 800 009 662
Hospitals
Hospital Universitario La Paz
- Type
- public
- Hours
- Emergency department (Urgencias) open 24 hours a day, 365 days a year
- Address
- Paseo de la Castellana, 261, 28046 Madrid
- Trauma Designation
- No official US-style 'Level I-IV' trauma designation exists in Spain, but La Paz is one of Madrid's largest public hospital complexes and includes a dedicated Hospital de Traumatología (orthopedic/trauma emergency unit) with its own emergency line, plus separate general, maternity and pediatric emergency departments. It also holds national CSUR (reference center) status for numerous complex specialties.
- Notes
- Located in northern Madrid (Chamartín/Fuencarral area near metro Begoña, Line 10), roughly 20-25 minutes from the central tourist/nomad districts — included here because it is one of the city's most important emergency and trauma referral hospitals.
Hospital Universitario Ramón Y Cajal
- Type
- public
- Hours
- 24-hour emergency department
- Address
- Carretera de Colmenar Viejo, Km 9,100, 28034 Madrid
- Trauma Designation
- No formal US-style trauma-level system in Spain; Ramón y Cajal is one of Madrid's principal high-complexity public referral hospitals with a large emergency department.
- Notes
- Located in northern Madrid near metro Begoña (Line 10) and the Ramón y Cajal Cercanías station — further from the central districts, but a key major-trauma referral hospital.
Hospital General Universitario Gregorio Marañón
- Type
- public
- Hours
- 24-hour central emergency department (separate lines for adult, maternity and pediatric emergencies)
- Address
- Calle del Doctor Esquerdo, 46, 28007 Madrid
- Trauma Designation
- No formal trauma-level classification; it is one of Madrid's largest public hospitals and a national/international reference center for several specialties.
- Notes
- Located near the Retiro/Salamanca border, a relatively central and nomad-accessible location.
Hospital Clínico San Carlos
- Type
- public
- Hours
- 24-hour emergency ward
- Address
- Calle del Profesor Martín Lagos, s/n, 28040 Madrid
- Trauma Designation
- No formal trauma-level designation found; general public hospital emergency ward handling all medical needs.
- Notes
- Located in the Moncloa area, a reasonably central, university-district location.
Hospital Universitario Fundación Jiménez Díaz
- Type
- public-private concierto (publicly funded, privately managed)
- Hours
- 24-hour Emergency Department (Servicio de Urgencias)
- Address
- Avenida de los Reyes Católicos, 2, 28040 Madrid
- Trauma Designation
- No formal trauma-level designation; the emergency department triages and treats varying levels of medical urgency and is part of a hospital offering complex, comprehensive medical services.
- Notes
- Near Moncloa/Plaza de España, a central and nomad-relevant location.
Vithas Madrid La Milagrosa
- Type
- private
- Hours
- 24-hour emergency department
- Address
- Calle Modesto Lafuente, 14, 28010 Madrid (Chamberí)
- Trauma Designation
- No official trauma-level rating; the A&E has a traumatology cubicle, adult and pediatric resuscitation rooms, an ICU, and a permanent operating theatre for emergency care.
- Notes
- Private hospital in the central Chamberí neighborhood; expect to pay out of pocket or use private/international insurance.
Universal Emergency Number
- Number
- 112
- Languages
- Operators can assist in over 50 languages, including English, so foreign residents and visitors do not need to speak Spanish.
- Notes
- The call automatically transmits the caller's location and should only be used for genuine emergencies (fire, accidents, urgent medical assistance, assaults, robberies, or catastrophes) rather than for general information.
- Description
- Spain's single, free pan-European emergency number that connects to police, fire brigade, and ambulance services and works from any phone, including foreign SIMs, locked phones, or phones without a SIM.
Healthcare
- English Language Support
- MedinAction offers English-speaking doctors for home visits and online consultations in Madrid; Grupo HLA provides international department services
Public System
- Name
- Sistema Nacional de Salud (SNS) - Madrid regional service (SERMAS)
- Access
- Residents contributing to social security receive free or low-cost care. EU citizens with EHIC can access care temporarily. Non-EU residents may use the Convenio Especial after 12+ months of residency.
- Coverage Gaps
- Dental and optical services not covered by SNS; prescriptions carry small co-payments for residents
- Waiting Times
- Non-urgent appointments can take several weeks; urgent cases prioritized
- English Availability
- Some doctors in Madrid speak English, but not guaranteed; private insurance or translation services recommended
- Registration Process
- Obtain NIE, register with local health center (empadronamiento), receive health card (Tarjeta Sanitaria Individual - SIP)
Private System
- Accessibility
- Well-developed private sector with faster access to specialists and English-speaking staff, especially in Madrid
- Insurance Cost
- €50
- Visa Requirement
- Proof of private health insurance required for non-lucrative, retiree, and digital nomad visas; must cover full services with no co-payments or deductibles
- Recommended Providers
- ASISA, Mapfre, Sanitas, Adeslas, DKV, Quirónsalud (HLA network), Cigna, Bupa, Now Health International
- Insurance Cost Note
- Monthly premiums typically €50–€200 depending on age and coverage; plans often include dental, vision, maternity, and mental health
Emergency Services
- Access
- Call 112 (European emergency number) or 061 (medical emergencies); free at public hospitals regardless of insurance
- Availability
- Emergency departments (Urgencias) operate 24/7 at public hospitals; ambulance services publicly funded
Pharmacies
- General Information
- Strictly regulated; pharmacies marked with illuminated green cross; prescription medication requires valid prescription; over-the-counter medicines widely available
- Practical Notes
- Pharmacists speak some English in central and tourist areas; generic medication names (INN) helpful for exchange. After-hours pharmacies may require bell-ringing at service window for security.
24 Hour Access
- Finding Duty
- Call 010; check Colegio Oficial de Farmacéuticos de Madrid (COFM) locator online; closed pharmacy doors display next duty pharmacy; hotel reception can advise
- Duty Rotation
- Legal obligation ensures at least one pharmacy (farmacia de guardia) open every night in each district; changes daily by location
- Permanent 24hour
- Limited number of permanent 24-hour pharmacies in Madrid
Standard Hours
- Weekday
- 09:30–14:00 and 17:00–21:30 Monday–Friday
- Saturday
- 09:30–14:00
- Note
- Hours variable; many open later in city center and tourist areas
Medication Access
- OTC Medicines
- Many available without prescription; some ibuprofen and antihistamines requiring prescription (stricter than US/UK)
- Online Purchase
- Allowed through authorized pharmacies displaying EU safety logo linked to Spanish Ministry of Health database
- Resident Pricing
- Subsidized rates for insured residents; non-residents pay full price
Prescription Rules
- EU Prescriptions
- Valid if containing required information (INN, prescriber details)
- Non EU Prescriptions
- Strictly invalid; new prescription from EU-licensed doctor required
- Digital Prescriptions
- Accepted if showing official verification barcode (XML/PDF format)
AI-generated estimateData refreshed July 2026
Sources cited for this category
These are the sources cited in this emergencies research for this city. Individual figures may not each trace to one of them.
More About Madrid
Data last updated July 2026 · Verify anything important.