Emergencies in Lombok

Good to Know

• There is no single unified '911-style' emergency dispatch in Lombok the way there is in some countries — 112 is the general number to try first, but calling the local police or hospital number directly for your area is often faster.
• Ambulances in Lombok are mainly used for patient transport rather than rapid emergency response; outside Mataram/Ampenan/Cakranegara it's often faster to take a taxi or private vehicle to a hospital.
• Lombok has more basic hospital facilities than Bali — for serious medical issues, travelers are often evacuated to Bali. Confirm your travel insurance covers medevac.
• Save the direct number for your area's police/hospital (not just the national line) since local response can be quicker, especially outside Mataram and Senggigi.
• There is no foreign consular service physically in Lombok — the nearest consulates are in Bali, with embassies in Jakarta.
• Lombok experiences occasional earthquakes; keeping a BMKG or BNPB/BPBD alert app installed is a practical precaution, not just a formality.
• For serious trauma (major accidents, head injuries, fractures needing surgery), Siloam Hospitals Mataram and RS Harapan Keluarga are the two private facilities most commonly recommended by long-term expats and travel forums for faster care and better English support than the public hospital.
• Indonesia does not use the US-style Level I–IV trauma center rating system — public hospitals are instead classified by government 'Type' (A through D) based on capacity, with RSUD Provinsi NTB acting as the main public referral hospital for the whole island.
• If you're based on the Gili Islands, know upfront that there is no hospital there — anything beyond minor injuries means a boat transfer (or medevac for critical cases) to Mataram or Bali, so factor that into any medical/travel insurance you carry.
• For genuinely life-threatening or complex cases (e.g., major surgery, neurosurgery, cancer treatment), several travelers and expats note that Bali, Singapore, or Thailand are generally considered better-equipped than Lombok's hospitals — it's worth having evacuation coverage in your travel insurance.