What should you know about healthcare and emergencies in Isla Mujeres?
Emergency number
911
Updated July 2026 · Sources cited: tasteofisla.com, myhospitalnow.com
Good to know
Good to Know
- 911 works throughout Mexico, including Isla Mujeres, and connects you to police, fire, medical or civil protection depending on the emergency — it's free from any landline or mobile, including phones without credit.
- In tourist areas of Quintana Roo, English-speaking 911 operators are often available, but don't assume it — being ready to state your emergency and location in basic Spanish (or asking clearly for 'English, please') helps.
- The 078 Tourist Assistance line is a useful backup for non-life-threatening issues like lost documents, scams, or needing an English-speaking contact, separate from calling 911 for a true emergency.
- The official 'Guest Assist' app is built specifically for tourists in Quintana Roo (the state Isla Mujeres is part of) and bundles free emergency calling with a hospital and consulate directory — worth installing before you need it, though some users report the app can be glitchy.
- Isla Mujeres has no trauma center: for life-threatening emergencies like a heart attack, stroke, or major trauma, residents and long-time visitors report that getting to a Cancún hospital in time can be the real limiting factor, so many locals recommend travel insurance with medical evacuation coverage.
- The Community Hospital (Calle Boquinete 173, La Gloria) is the free-standing 24-hour public option, while AMERIMED Isla Mujeres is a newer (2022) private 24/7 emergency clinic that can arrange transfer to its sister hospital in Cancún for more complex cases.
- General emergency number on the island is 911; reported Red Cross ambulance/EMT response times vary widely, from around 15 minutes up to 90 minutes in some resident accounts, so knowing the nearest clinic and having a backup transport plan (taxi, golf cart, private boat) is worth doing in advance.
Other Official Numbers
Tourist Assistance Hotline (Ministry of Tourism)
- Number
- 078
- Description
- National line for tourists needing help with security concerns, embassy/consulate contact, transportation, or lodging/route information; also used to reach roadside assistance ('Green Angels') on highways.
Guardia Nacional (National Guard)
- Number
- 088
- Description
- Listed as a free callable emergency number within the official Quintana Roo tourist-assistance app.
Anonymous Complaint / Crime Tip Line
- Number
- 089
- Description
- Anonymous reporting line for crime, listed alongside 911/088/078 in the state's official tourist emergency app.
Recommended Official Safety Apps
Guest Assist
- Publisher
- SEDETUR – Secretariat of Tourism of Quintana Roo
- Description
- Official state app covering Quintana Roo (the state that includes Isla Mujeres). Provides free calls to 911, 088, 089 and 078, a directory of hospitals and prosecutor's offices in Quintana Roo, a consular directory, location-sharing with a trusted contact, and help with lost/stolen documents or fraud reports.
- Coverage Note
- This is a Quintana Roo state tourism program app, not an Isla Mujeres-specific app, but it is the official government tool covering this destination.
Hospitals
Community Hospital (Hospital Comunitario Isla Mujeres / Centro De Salud)
- Phone
- +52 998-877-0117
- Type
- public
- Hours
- 24 hours
- Address
- Calle Boquinete 173, La Gloria, 77400 Isla Mujeres, Quintana Roo, Mexico
- Trauma Level Designation
- No formal US-style trauma-level designation exists. It is the island's main public hospital and only 24-hour general facility, but reviews and resident forum reports describe it as under-staffed and under-equipped for major trauma or critical cardiac/stroke events, with a state human-rights-commission visit reportedly finding shortages of specialists (internal medicine, radiology technician, pediatrician).
- Notes
- This is the only public hospital on the island and it operates around the clock.
Centro De Atención Médica – AMERIMED Isla Mujeres
- Phone
- Not found in available sources
- Type
- private
- Hours
- 24/7 emergency care
- Address
- Not confirmed to street-address precision in available sources; located on Isla Mujeres (opened May 21, 2022).
- Trauma Level Designation
- No formal trauma-level designation. The facility offers observation and stabilization for critical cases, with transfer options to Amerimed Cancún if needed, rather than functioning as a standalone trauma center.
- Notes
- Private, modern facility with 24/7 emergency care, lab, and radiology, staffed by bilingual medical professionals.
Naval Hospital (Sanatorio Naval)
- Phone
- +52 998-877-0001
- Type
- military-affiliated, also treats civilians
- Hours
- Not clearly documented in available sources
- Address
- Not confirmed to street-address precision in available sources; located on Isla Mujeres.
- Trauma Level Designation
- No trauma-level designation found. Referenced by residents and other doctors as a secondary hospital option, including at least one account of a patient being redirected here after the community hospital's initial treatment.
- Notes
- Limited independent documentation of hours or full capabilities was found.
Healthcare
- Limitations
- Emergency medical services are limited on island as it is geographically isolated. Complex cases require evacuation to mainland (Cancun).
- Quality Notes
- Medical care on island is generally good with reasonable pricing. For advanced specialist care, short ferry to Cancun provides access to seven major hospitals. Basic physician consultations typically cost $12-20 USD.
Facilities
AMERIMED Isla Mujeres
- Type
- Modern medical facility with 24/7 emergency care
- Access
- Central location on island, easily accessible
- Description
- Opened May 2022, offers 24/7 emergency care, laboratory services, and radiology with bilingual staff
Hospital Comunitario De Isla Mujeres
- Type
- Community hospital
- Access
- Central location (Calle 1 173), mid-island near Hacienda Mundaca
- Description
- Island's primary public hospital, 24-hour operation, well-equipped for community needs
Private Doctors and Clinics
- Type
- Individual practitioners
- Access
- Various locations on island
- Description
- Several private doctors available, including Dr. Antonio Salas offering 24-hour house calls
Pharmacies
- Medication Costs
- Medications average about one-third the cost or less compared to US pricing. Most medications available over-the-counter without prescriptions, though antibiotics now require prescription.
- Note For Nomads
- Some OTC medications differ from US formulations—for example, Mexican OTC Tylenol is not safe for pregnant or nursing mothers, unlike US version. Bring personal medications if you have specific needs.
Options
Farmacias Similares
- Type
- National generic pharmacy chain
- Description
- Mexico's largest generic pharmacy chain, up to 75% cheaper than other pharmacies. Located on Benito Juarez in downtown area. On-site walk-in medical consultancy (no appointment needed). Associated doctor consultations cost less than 50 pesos.
- Note For Nomads
- Commonly known as 'Dr. Semi' by locals. Some visitor reports of price surcharges; compare prices if purchasing multiple items.
Supermarket Pharmacies
- Type
- Chain pharmacy
- Description
- Super Express and Chedraui have in-store pharmacies available
Universal Emergency Number
- Number
- 911
- Description
- National emergency number for Mexico, covering police, fire, ambulance and civil protection. Calls are free from any phone.
AI-generated estimateData refreshed July 2026
Sources cited for this category
These are the sources cited in this emergencies research for this city. Individual figures may not each trace to one of them.
More About Isla Mujeres
Data last updated July 2026 · Verify anything important.